Why chat?
Phone support is tough to manage alone. And it doesn't work well in a pandemic.
Sure, your business can survive on phone support if you have a dedicated call center. But as a small business, chances are you don't have a call center working around the clock for you. When you're working remotely from home, it's not exactly feasible to be available for phone support while you're navigating other distractions, not to mention your other work. Plus, you don't want your customers' private conversations to be overheard by family members who are around and vis versa. That's where automated web chat comes in.
Automation can solve your customers' problems
With chat automation, your customers' problems can be solved privately, 24/7, and in real time. All you have to do is set up your Chat Bot to handle frequently asked questions and schedule appointments while you can focus on your other tasks.
A better way to connect
People these days avoid the phone at all costs - we're all busy juggling work and chaotic schedules, the last thing we have time for is another phone call. Case studies prove that customers prefer chatting apps over any other type of communication. So why not start meeting your customers' needs in a better way?
Olive + Ash Chat is here to help
Simply get in touch to set up a call, and we can chat about getting started.
264 E. Kenilworth Ave, Suite 1, Villa Park IL 60181 | Phone: 630-366-6440 | nat@olivestreetdesign.com
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